FAQ

Ordering Items

How can I pay for my purchases?

 

Will I receive an order confirmation?

 

Can I make changes to my order?

 

Can you tell me the availability of a specific item?

 

Can I track my order?

 

Do you price match?

 

What if my order is late?

 

What happens on the day of the delivery?

 

Delivering my items

Where do you deliver?

 

Will you assemble my items?

 

What happens on the day of the delivery?

 

What happens if I am out when you deliver?

 

Payment

How do I pay for my goods?

 

Can I just pay a deposit?

 

How do I pay my balance?

 

Will I get a receipt for the final payment?

 

Cancellations and Returns

What if I wish to cancel my order before delivery?

 

What is the difference between stock and bespoke items/special orders?

 

What if I don't like it after it has been delivered?

You can always return an unwanted item back to us within 14days, but it must be in original condition and packaging

Returns and Exchanges

What do I do if my furniture arrives damaged?

Please report it to us within 7days, replacement parts will be sent or full replacement item when parts is not available

What if I discover a fault with my furniture after delivery?

Please report it to us within 7days, replacement parts will be sent or full replacement item when parts is not available

Service

What do I do if I have a complaint with an online order?

Please use a contact form, and we will deal with it as soon as possible

Copyright 2016 HNN Home Ltd.

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